Refund policy
We want you to love your order. If something isn't right, we'll make it right.
14-day returns
You have 14 days from the day your order is delivered to request a return.
Damaged, defective or wrong item?
Email us at mtanner.giamora@gmail.com within 7 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund. In most cases, you won't need to send anything back.
Changed your mind?
No problem. Items must be unworn, unwashed and in their original condition and packaging.
- Email mtanner.giamora@gmail.com with your order number and the item(s) you'd like to return.
- We'll reply with return instructions and the return address. Please don't send items back without contacting us first; returns sent without instructions can't be processed.
- Return shipping is paid by the customer, and original shipping charges aren't refundable.
Final sale items
For hygiene reasons, earrings can't be returned unless they arrive damaged or defective.
Exchanges
The fastest way to get a different size or color is to return the original item and place a new order.
Refunds
Once we receive and check your return, we'll refund your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.
Lost or delayed packages
If your tracking hasn't updated in 10 days, or your order hasn't arrived within 45 days of shipping, contact us and we'll reship it or refund you.
Cancellations
Orders can be canceled within 12 hours of purchase, as long as they haven't shipped.
Questions? Email us at mtanner.giamora@gmail.com. We're happy to help.